Service Comptrollers
The Service Comptrollers are bodies assigned to the single-person or collegiate leader of the organizations, created with the purpose of promoting, with the participation of users, the continuous improvement and innovation to the provision of services provided by organizations. These are an advisory body, channeler and mediator of the requirements for the effectiveness and continuity of the users of the services provided by an organization. They also support, complement, guide and advise the leaders or decision makers, in a way that increases the effectiveness in achieving the organizational objectives, as well as the quality of the services provided. Ministries of the Executive Branch, its dependencies and its organizations, semi-autonomous institutions, as well as public enterprises, whose majority capital is owned by the State and represented by the Governing Council, must have a Service Comptroller. The remainder of the administrative entities have the discretion to create them.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- embedded in the constitution/legislation
- Frequency
- regular
- Mode of selection of participants
- restricted
- Type of participants
- citizens civil society
- Decisiveness
- democratic innovation yields a non-binding decision
- Co-Governance
- yes
Means
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Ends
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