"Tell Us" form of Medellín's City Hall
"Tell us" (Span. Cuéntanos) is a digital form established by Medellín's City Hall, with the purpose of allowing citizens to submit suggestions on how to improve procedures in Medellín's City Hall. To participate, the form requires providing name and surname, telephone number, and indicating which procedure the citizen considers could be improved. In turn, citizens are offered a list of reasons why they believe the procedure should be improved (for example, it is costly, difficult to perform, can only be done in person, etc.), from which they must choose one, and finally, they are asked to evaluate the communication of the response to their request and describe the concrete proposals they have to improve the experience of carrying out the procedure in question.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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