ClicSalud
Launched in 2016 by the Ministry of Health, the mobile app ClicSalud was developed in cooperation with the Ministry of ICTs, Colciencias and the National Superintendency of Health. The app includes three functions, "Choose to know", "Your voice in the system", and "Did you know?". Users can report and compare the prices of medicines across various brands and pharmacies, helping them make savings when undergoing a medical treatment. They can also evaluate the quality of health services at their local EPSs (Health Promoting Entities) and IPSs (Healthcare Providing Institutions). Through the inputs of citizens regarding the quality of the health units and the services received, the National Superintendency of Health seeks to strengthen its mechanisms of inspection, surveillance and control of services at the territorial level. Additionally, ClicSalud offers access information on the rights and duties of citizens and workers within the social security framework and provides users with updated informationabout various diseases like Denghe, Zika and Chikungunya. This is an example of democratic innovations that respond to challenges in the availability and usefulness of information regarding public services, integrating crowdsourced details about the prices of medicine, the quality of healthcare and current developments in the system in a single trusted platform.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- single
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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