Consumer Portal of the National Consumer Service
The Consumer Portal of the National Consumer Service is a web platform that allows citizens to report both companies that have violated their rights as individual consumers, as well as those that they consider violate the rights of all consumers through their behavior. In addition to providing assistance to citizens on specific issues, the portal allows them to send suggestions and evaluations regarding the performance of the National Consumer Service. The portal can only be accessed by natural persons and not as representatives of legal entities.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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