Transapp
Transapp is an app that allows citizens to evaluate the state of the public trasnport service provision and report dissatisfaction (for example, complaints related to unpunctuality, frequency, or friendliness of the staff) and/or aspects such as deterioration of bus stops' shelters, lack of lighting, or bad signaling. Reports may include the name of the person making the complaint or be made anonymously; however, it is necessary to record the vehicle license plate, line number or location of the stop for complaints that involve it. Transapp platform also ranks the best and worst transport lines based on evaluations made by users. The application was developed by students and professionals of the University of Chile with support of the Institute of Complex Engineering Systems (ISCI), who are cooperating with the Government of the Metropolitan Region to improve public transport.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
|
Ends
|
