iGob 24/7
?iGob 24/7? is a digital platform implemented by the Municipal Government of La Paz with the aim of modernizing public management and to facilitate service delivery among citizens. The initiative enables citizens to online process and complete specific services and formalities, including, for example: construction permits, operating licenses, and online payment of municipal services, among others. To access the platform, citizens have to register online in order to create a user that will allow them to access the platform?s services and formalities. Additionally, the website offers the users the option to follow-up on the initiated formalities in order to stay updated regarding their status. The platform also allows users to send comments and complaints to the authorities.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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