Active Citizen
?Active Citizen? is a mobile app implemented by the Municipal Government of Cochabamba with the aim of improving the authorities? response to citizen reports. The app, which can be downloaded to any smartphone, allows citizens to send reports to the authorities on services that are not working properly so they can be repaired. Reports, which must include photos, can cover services such as: traffic lights, public lighting, potholes, or any other service related to public infrastructure. Additionally, the app allows the users to follow-up on their reports to know if the service was successfully repaired. A couple of months after the formal implementation of the app, in May 2019, 50 citizen reports were registered.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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