App vs. Abusive Terms
The App against Abusive Terms was implemented by the National Commission for the Protection and Defense of Financial Service Users (CONDUSEF) with the objective of preventing and sanctioning abuses ? committed by financial entities - against citizens. Through this app, citizens can report contracts that contain abusive clauses, sending photographs of the document so that CONDUSEF can investigate and, if necessary, sanction the abusive practice within a maximum period of 10 days.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- sporadic
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields a binding decision
- Co-Governance
- yes
Means
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Ends
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