Rosario Replies
Rosario Replies is an app designed by the Municipality of Rosario, which allows citizens to report problems in public spaces. The issues that can be reported have to do with infrastructure failures (e.g. public lighting, signage, traffic lights, etc.), hygiene of public spaces, pests, deficiencies in the provision of public transport services, urban coexistence problems, among other. Citizens can follow the evolution of their complaint by visualizing its status: pending, in progress or resolved. The Municipality can also classify a matter as "closed" when it is not pertinent or feasible to act on it. At the end of the process, users have the chance to rate the resolution given to their request and make comments.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields no decision
- Co-Governance
- yes
Means
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Ends
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