Salta Consumer App
Salta Consumer is an app for smartphones that allows citizens to file complaints regarding trade offenses to consumer right?s boards. The app is used in the Province of Salta and is managed by the Secretariat of Defense for the Consumer. The type of breaches that can be referred through "Salta Consumer" are related to: too high prices, differences between shelf price and cash-register price, disparity of amounts when payment is with cash or credit card, amongst others.
Institutional design
Formalization: is the innovation embedded in the constitution or legislation, in an administrative act, or not formalized at all?
Frequency: how often does the innovation take place: only once, sporadically, or is it permanent or regular?
Mode of Selection of Participants: is the innovation open to all participants, access is restricted to some kind of condition, or both methods apply?
Type of participants: those who participate are individual citizens, civil society organizations, private stakeholders or a combination of those?
Decisiveness: does the innovation takes binding, non-binding or no decision at all?
Co-governance: is there involvement of the government in the process or not?
- Formalization
- only backed by a governmental program or policy
- Frequency
- regular
- Mode of selection of participants
- open
- Type of participants
- citizens
- Decisiveness
- democratic innovation yields a non-binding decision
- Co-Governance
- yes
Means
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Ends
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